Contact Us

How to reach us

Email is the fastest way to reach us, and it gives you a written record of your request. You can also use the form at the bottom of this page — it reaches the same inbox.

Who operates this store

Lauren Shoes is a trading name of Jrdm Enterprises LLC, a limited liability company formed in the State of New Mexico, United States.

Mailing address
Jrdm Enterprises LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

We are an online-only store. The address above is our registered business address and receives mail and legal notices; it is not a retail location and does not accept walk-in visits or product returns. Returns travel to the address printed on the prepaid label we send you.

What we can help with

• Order status and tracking — have your order number ready
• Sizing and fit — tell us the style and your usual US size
• Returns and exchanges — 30 days, free return shipping, free size exchanges
• Cancellations and changes — email us before the order ships; orders process in 3–5 business days
• Privacy requests — access, deletion, or opting out of the sale or sharing of your personal information
• Billing questions — charges appear on your statement as Lauren Shoes

Before you write

These pages answer most questions without waiting for a reply:

• Track Your Order — where your package is, and what each status means
• Shipping Policy — free shipping, and our real delivery window of 10 to 17 business days
• Refund Policy — 30 days to change your mind, on any pair
• Size & Fit Guide — measurements and how each style runs
• Payment & Security — accepted cards and wallets, and how your payment is protected
• Frequently Asked Questions