Frequently Asked Questions
Last updated: August 20, 2026
Ordering
How do I know what size to order?
Everything is listed in U.S. women's sizing. Measure your foot and check it against our Size & Fit Guide — the centimeter column is the one to trust. If you are between sizes, size up. If you normally wear an 8.5, order the 9; we do not stock half sizes above 8.
Can I change or cancel my order?
Yes, as long as it has not shipped. Email support@laurenshoes.com as soon as you can and we will confirm. Once a tracking number exists, we cannot pull the package back — but you can still return it.
Do you restock sold-out sizes?
Sometimes, but we cannot promise it or give a date. Email us the style and size and we will tell you what we actually know.
Shipping
How much is shipping?
Free, on every order, with no minimum. We ship to all 50 states, Washington D.C., and U.S. territories.
How long will it take?
3–5 business days to process, then 10–16 business days in transit — 13–21 business days total. Orders placed after 2:00 PM Central Time start processing the next business day.
Why does delivery take that long?
We publish the honest window rather than a flattering one. Our estimate covers the full journey, and we would rather you know the real timeline before you buy than be disappointed after. If a pair arrives sooner, that is a good day — but we will not promise it.
What if my order is late?
Under the FTC Mail Order Rule, if we cannot ship in the time we promised, we email you a revised date and you can accept it or cancel for a full refund. Details are in our Shipping Policy.
Do I pay customs or import fees?
No. Prices are in U.S. dollars and there are no duties or import fees on delivery. State and local sales tax, where it applies, is shown at checkout.
Where is my tracking number?
It is emailed to you the moment your order leaves the facility. Tracking can take 24–72 hours to start updating after the label is created — a number that shows nothing yet is normal.
Returns and exchanges
What is your return window?
30 days from delivery, for any reason. Shoes must be unworn, soles clean and unmarked, in the original box with tags attached.
Who pays for return shipping?
We do, if we sent the wrong item, it arrived damaged or defective, or you are exchanging for a different size in the same style. You pay return postage if you simply changed your mind.
How fast is a refund?
We issue it within 3 business days of your return arriving and being inspected. Your bank then typically takes 5–10 business days to post the credit.
Can I just ship it back?
Please email us first. Returns sent without instructions cannot be matched to your order, which is how refunds get stuck.
Products
Are your shoes real leather?
It depends on the style. Each product page states the upper and lining material. When a shoe is synthetic or faux fur, we say so on the page — we do not describe man-made materials as leather.
Do you offer wide widths?
Not currently. Everything is made in a standard (B) medium width.
How do I care for them?
Store them dry and out of direct sun. Wipe leather with a soft damp cloth and let it air-dry away from heat. Brush suede with a suede brush, never water. Fleece and faux fur linings should be spot-cleaned only.
Payment and privacy
What can I pay with?
Major credit and debit cards, plus the digital wallets shown at checkout. See Payment & Security.
Is my card safe?
Payment is handled by Shopify's PCI DSS compliant checkout over an encrypted connection. We never see or store your full card number.
How do I stop you from selling my data?
We do not sell it. To opt out of sharing for targeted advertising, use Your Privacy Choices.
Still stuck?
Email support@laurenshoes.com. Monday to Friday, 9:00 AM – 6:00 PM Central Time, and we answer every message within 1 business day.