Track Your Order
Last updated: August 20, 2026
Where your tracking number comes from
The moment your order leaves our facility we email you a shipping confirmation with a tracking number and a link. It goes to the email address you used at checkout. If you cannot find it, check your spam and promotions folders before assuming it was not sent.
Two normal things that look like problems
1. The tracking number shows nothing yet
A tracking number is created when the shipping label is printed, which happens before the carrier physically scans the package. It can take 24 to 72 hours for the first scan to appear. A number that returns "not found" during that window is working exactly as expected.
2. Tracking has not moved in several days
Packages are only scanned at handoff points, not continuously. Silence for a few days in the middle of a long transit is normal and almost always resolves on its own.
The timeline you should expect
| Stage | Timeframe |
|---|---|
| Order processing | 3–5 business days |
| Transit | 10–16 business days |
| Total | 13–21 business days |
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM Central Time begin processing the next business day.
Tracking says delivered, but nothing arrived
Carriers occasionally scan a package as delivered a little early, or leave it somewhere unexpected. Before contacting us, please check around your entrance and with anyone else in your household or building.
If it still has not turned up, email us within 7 days of the delivery date and we will open a trace with the carrier. If the package is genuinely gone, we replace it or refund you in full. You will not be asked to pay for a package that never reached you.
Wrong or incomplete address
We cannot reroute a package once it has shipped. If it comes back to us because the address was wrong or incomplete, we will contact you and reship it at no additional cost, or refund you in full if you prefer.
Your order is past the estimated window
Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), if we cannot ship within the time we stated, we must notify you, give you a revised date, and let you accept the delay or cancel for a full refund. We take that seriously. If your order is late, email us — you do not need to wait for us to notice.
Need help with a specific order?
Email support@laurenshoes.com with your order number. We reply within 1 business day, Monday to Friday, 9:00 AM – 6:00 PM Central Time. Email gives you a written record of the request, which is why we prefer it.